Policies

This document applies to both The Impulse Company (UK) and The Impulse Company Australia. Any references to "The Impulse Company" refer to both The Impulse Company and The Impulse Company Australia unless otherwise specified.

Our Contact Details

• Data Controller (UK): Erica Chestnut for Scott Williams
• Phone Number: +61 (0) 401 054 194
• Email: erica@impulsecompany.org
• Data Controller (Australia): The Impulse Company Australia
• Email: info@impulsecompanyaustralia.com

Introduction

At The Impulse Company, we are committed to safeguarding and preserving your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) in the UK and the Privacy Act 1988 (Cth) in Australia.

Personal Information We Collect

We collect and process the following information:

• Your name
• Email address
• Telephone number
• Address (for year-long students only)

We may also collect billing and payment details where applicable.

How We Collect and Use Your Personal Information

We collect your personal information directly from you for the following purposes:

• To respond to your requests for information about our courses.
• To facilitate your participation in our courses.
• To stay in contact with you and provide information related to our services from time to time.
• To complete transactions or when you subscribe to our website.

We do not share this information with any other organization unless required by law or explicitly outlined.

Under GDPR, the lawful basis we rely on for processing this information is your consent. You can withdraw consent at any time by contacting erica@impulsecompany.org.

How We Store Your Personal Information

Your personal information is securely stored:

• In the Cloud and on one computer (UK-specific).
• With additional security measures taken to protect it from unauthorized access, use, modification, or disclosure (Australia-specific).

We retain your personal information until you request deletion. Upon request, we will remove your details from our database.

Your Data Protection Rights

Under data protection laws, you have rights regarding your personal information:

UK (GDPR Rights)

• Right of access: Request copies of your personal information.
• Right to rectification: Ask us to correct inaccurate information.
• Right to erasure: Request the deletion of your data.
• Right to restrict processing: Request we limit how we use your data.
• Right to object: Object to our use of your data.
• Right to data portability: Transfer your data to another organization or yourself.

You are not required to pay any charge for exercising these rights, and we have one month to respond to your request. Please contact us at erica@impulsecompany.org to make a request.

Australia (Privacy Act 1988)

• Access: Request access to the personal information we collect and hold about you.
• Correction: Request corrections to ensure your information is accurate and up to date.
• When you visit our website, we and third parties (e.g., Google Analytics) may place cookies on your browser. By using the website, you consent to cookies, which can be managed through your browser settings.

Using and Disclosing Your Personal Information

We generally use your information for the following purposes:

• UK: To provide the services you requested, facilitate communication, and maintain a record of your participation in our programs.
• Australia: For providing services, conducting transactions, and processing your information in line with the Australian Privacy Principles.

We will not share your personal information with third parties without your explicit consent, except where required by law or for operational purposes (e.g., payment gateway services).

Security of Your Personal Information

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification, or disclosure, and against other misuse. When no longer required, personal information is securely destroyed or deleted.

How to Complain

UK

If you have concerns about our use of your personal information, you can contact us at erica@impulsecompany.org. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your data:

• ICO Contact Details:
  Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
  Helpline number: 0303 123 1113
  Website: www.ico.org.uk

Australia

To make a complaint about a breach of the Australian Privacy Principles, you may email us at info@impulsecompanyaustralia.com. If you are not satisfied by our response, you can contact the Office of the Australian Information Commissioner for further assistance:

• Website: www.oaic.gov.au

Effective Date (UK): 06 October 2023
Last Updated (Australia): May 2020

The Impulse Company reserves the right to review and update this policy as necessary.

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