Policies

This document applies to both The Impulse Company (UK) and The Impulse Company Australia. Any references to "The Impulse Company" refer to both The Impulse Company and The Impulse Company Australia unless otherwise specified.

Introduction

At The Impulse Company, we are committed to providing the best educational experience possible. We understand that there may be instances when you have concerns or complaints about our courses or services. This policy outlines the procedures for making a complaint and ensures that all complaints are handled with professionalism, confidentiality, and in accordance with ethical, moral, and legal standards.

Procedure for Making a Complaint

If you have a complaint, we encourage you to follow these steps:

1. Contact Erica

• Initiate the complaint process by sending an email to Erica at erica@impulsecompany.org (for both UK and Australia).
• In your email, clearly state the nature of your complaint, providing as much detail as possible.
• Include any relevant details or supporting evidence that can assist in addressing your complaint effectively.

2. Confidential Handling

• Your complaint will be treated with the utmost confidentiality.
• The Impulse Company is committed to safeguarding your privacy throughout the process.

3. Immediate Attention

• We will promptly address your complaint upon receipt.
• Our goal is to resolve your concerns as quickly and effectively as possible.

4. Ethical, Moral, and Legal Standards

• All complaints will be handled in strict accordance with proper ethical, moral, and legal standards.

5. Resolution

• We will work diligently to investigate your complaint and provide a resolution that is fair and equitable.

6. Feedback

• After the resolution, you will be given an opportunity to provide feedback on the handling of your complaint to help us continuously improve our processes.

7. Record Keeping

• The Impulse Company will maintain records of all complaints and their resolutions as part of our commitment to transparency and accountability.

Effective Date: 06 October 2023

The Impulse Company reserves the right to review and update this policy as necessary.